Vsee App

Posted : admin On 1/29/2022

VSee Clinic supports even the most complex workflows

Overview VSee Messenger will attempt to navigate network architecture to its best ability. However, in order to guarantee the best results, please add the following port and firewall rules to your corporate firewall / router systems. VSee is a proprietary low-bandwidth, group video chat and screen-sharing software tool. It came out of a Stanford University PhD project addressing the problem of making virtual teamwork easy and conveying trust over video. Get VSee from App Store Important: After installing VSee, do not launch it. Come back to this page to proceed. If you have installed VSee, you may proceed to. VSee also works on the iPhone, iPad, and PC. Group video calls, screen sharing, and instant messaging work between Mac, iPhone, iPad and PC. File transfer works between Mac and PC. Note, an account is required to use VSee. Signup is free and easy, and can be initiated from within the app. You can also use your existing VSee account.

SIMPLE PATIENT EXPERIENCE

Create your clinic to give patients experience you want

  • Invite patients to your branded waiting room by email or website button
  • Allow walk-ins and/or scheduled visits
  • Customize intake forms – whether it’s 2 lines or 2 pages
  • Check wait times and see who’s ready from the patient queue
  • Show educational videos or articles as patients wait
  • Collect online credit card payments
  • Always have live chat support on hand
  • See patients 1-on-1 or in a group
  • Add in remote family members, interpreters, and other care team members on the fly
  • Share and annotate images, documents & websites as though you were face-to-face
  • Send files by dragging and dropping to video
  • Live stream digital peripherals such as otoscopes and dermatoscopes
  • Have patients self-schedule follow-up visits
  • Send auto-confirmations and reminders via email & SMS
  • Let patients immediately review their visit notes & attachments
  • Get instant feedback with a post-visit survey
  • e-Prescribe medication

Engage patients in their everyday health goals. Have them:

  • Set personal health and wellness goals with their care team
  • Track their own progress with wellness device data from Fitbit, wireless scales, blood pressure cuffs, etc
  • Share their food diary, mood chart, or other wellness charts
  • Securely message their questions or just share vacation photos
  • Setup your online practice instantly
  • Add logo, room description, provider profiles, legal documents
  • Create or remove new providers & virtual clinic waiting rooms
  • Turn on/off walk-ins, scheduling, payment, and other features
  • Get mobile notifications when a patient is ready to be seen
  • Triage patients in different waiting rooms all from a single provider dashboard
  • Track patients throughout their visit – know exactly which provider they are with at any point
  • Coordinate among nurses, physicians, and appointment schedulers with customizable assignment tags such as “Ready for physician”
  • Check admin dashboard with graphic call reports – export in tabular form
  • Manage provider and patient scheduling
  • Set visit payment amounts, generate invoices
  • Manage call recordings

VSee Telemedicine Solution Demos for COVID-19

Get a demo of fast telemedicine solutions you can implement for the COVID-19 crisis

  • [0:06] Free & Basic VSee Clinic – Introduction
  • [3:12] Enterprise VSee Clinic – Patient-side.
  • [7:25] Enterprise VSee Clinic – Provider Side
  • [11:37] Remote Patient Monitoring

We tried Zoom prior to going to VSee. It was very cumbersome to create every meeting. With VSee, you just send patients a text message and the session is there.

Reza Sadeghian, MD, MBA, Chief Medical Information Officer

We at CareConnect Health take pride in the cutting edge technology to provide comprehensive medical services to our patients. VSee has enhanced our services by providing a very straightforward and easy-to-use virtual visit system for patients and staff alike . From planning to implementation, we did not need to involve any outside IT people to install and or to use VSee – that was a big advantage. The VSee customer service and technical support has been great, and it has been a pleasure to work with all of them..

Ajay Gehlot, MD, MBA, CEO CareConnect Health

Our idea was to build a platform that was flexible in its application, and easy to use. Not only is our telehealth team happy with the results, but the nurses have already expressed improvement in usability. Thank you for for your patience and persistence, walking us through numerous designs until we found the perfect fit and helping ensure a quick turnaround for the go-live.

Lauren Sweeney, Telehealth Program Manager

Central call center to triage all virtual care patients for any department or service

Allows patients to quickly pay and connect online with their preferred private physician

24/7 on-demand telehealth for emergency visits, skilled nursing facilities, and more

Chronic care and lifestyle disease platform with Fitbit & vitals device integration for data tracking.

Compare VSee Clinic Plans

HIPAA-Compliant & High Quality Video

FREE FOREVER

✔ No download, one-click video calling
✔ Virtual waiting room
✔ Unlimited 1-1 video calls
✔ HIPAA BAA
Learn More

BASIC ($49/mo)

All Free features +
✔ Intake + telemedicine consent forms
✔ Unlimited small group video calls
✔ Online appointments
✔ Credit card payment
& More…

ENTERPRISE

Get A Quote
• White-label clinic & mobile app
• Unlimited big group video calls
• Virtual front desk triage
• Multi-provider walk-in waiting room
• Insurance verification & claims submission & More…

Vsee

Overview

Vsee App Download

VSee Messenger will attempt to navigate network architecture to its best ability. However, in order to guarantee the best results, please add the following port and firewall rules to your corporate firewall / router systems.

Please note VSee is generally not able to provide the fixed IP addresses for these servers because they may be switched without prior notification. However, other than the bandwidth server, most IPs are relatively stationary.

Simplified Rules

If *.vsee.com can be whitelisted, please add them into your firewall rules with the following ports:

PurposeProtocol: PortDetail Servers
VSee Directory, Relay, Call management, Diagnostics etcUDP (STUN): 3478, 6000, 6001, 6256
UDP: 6000, 1853
UDP: 10000
TCP (XMPP) 5222
TCP: 3478
HTTPS – TLS 1.2: 443
TLS: 443
UDP: 49152 – 65535
(TURN allocated)
  • *.vsee.com
Network route for peer-to-peer UDP (Optional)
For optimal performance: Allowing for VSee endpoints to directly communicate with each other.
This will improve A/V performance and reduce load on firewalls and web proxies.
UDP
  • any host
Call presence and reportingHTTPS: 443
  • *.pubnub.com
  • vsee-activeapi.firebaseio.com
Cloud recording serviceHTTPS – TLS: 443
  • s3.amazonaws.com
Measure bandwidth for video quality adjustmentHTTP(S): 80, 443
  • bw.vsee.com

Network Security Diagram

Detailed Rules (US Customers)

If *.vsee.com cannot be whitelisted, the following subdomains and ports are required. Please note the servers listed below are for calls within the United States only.

Vsee App Download

PurposeProtocol: PortDetail Servers
VSee Directory
Login and address book services.
TCP (XMPP): 5222
HTTPS – TLS 1.2: 443
  • talk.vsee.com
    • xmpp01.vsee.com
    • xmpp02.vsee.com
    • xmpp03.vsee.com
    • xmpp04.vsee.com
Call managementHTTPS – TLS 1.2: 443
  • api.vsee.com
  • client.vsee.com
Chat file transferHTTPS – TLS 1.2: 443
  • assets.vsee.com
Call presence and reportingHTTPS: 443
  • *.pubnub.com
  • vsee-activeapi.firebaseio.com
Messenger diagnosticsHTTPS – TLS 1.2: 443
  • ironmq.vsee.com
Messenger update serviceHTTPS – TLS 1.2: 443
  • cloudfront.vsee.com
Cloud recording (optional depends on contract)HTTPS – TLS: 443
  • s3.amazonaws.com
Bandwidth Test
Measure bandwidth for video quality adjustment
HTTP: 80
HTTPS: 443
  • bw.vsee.com
Profile management (optional)HTTPS – TLS 1.2: 443
  • vsee.com
  • my.vsee.com
Network route for peer-to-peer UDP (recommended)
For optimal performance: Allowing for VSee endpoints to directly communicate with each other. This will improve A/V performance and reduce load on firewalls and web proxies. VSee Messenger will attempt to bind local UDP port 6000-6255 but router might allocate other public port.
Inbound and outbound for UDP on any port
  • Any hosts
Discover network route for peer-to-peer UDP (optional)UDP (STUN): 3478, 6000, 6001, 6256
  • stun01.vsee.com
  • stun02.vsee.com
  • stun-map01.vsee.com
  • stun-map02.vsee.com
  • net.vsee.com
    • net-1.vsee.com
    • net-2.vsee.com
US TURN Servers **
Relay packets in case no peer-to-peer connection can be established.
UDP: 3478
TCP: 3478
TLS: 443
UDP: 49152 – 65535
(TURN allocated)
  • cl-coturn.vsee.com
    • cl-coturn-use01.vsee.com
    • cl-coturn-use02.vsee.com
    • cl-coturn-use03.vsee.com
    • cl-coturn-usw01.vsee.com
    • cl-coturn-usw02.vsee.com
    • cl-coturn-ohio01.vsee.com
    • cl-coturn-ohio02.vsee.com
    • cl-coturn-oregon01.vsee.com
    • cl-coturn-oregon02.vsee.com
Region Identification Service
Used to detect the endpoint’s region, to choose the optimal video bridge server for better call performance.
TCP: 443
  • region.vsee.com
Video Bridge **
TCP: 443
UDP: 10000
  • jvb01-nvir.vsee.com
  • jvb02-nvir.vsee.com
  • jvb03-nvir.vsee.com
  • jvb04-nvir.vsee.com
  • jvb01-ncal.vsee.com
  • jvb02-ncal.vsee.com
  • jvb03-ncal.vsee.com
  • jvb04-ncal.vsee.com
US Relays
Relay packets in case no peer-to-peer connection and no TURN connection can be established.
UDP: 6000, 1853
HTTP:80
HTTPS: 443
  • cl-relay.vsee.com
    • usw01-rel.vsee.com
    • usw02-rel.vsee.com
    • use01-rel.vsee.com
    • use02-rel.vsee.com

** Subject to change with at least 1 month of prior notice. We might be adding more video bridge / TURN servers for better performance

Performance Impact of Web Proxies: The VSee client can connect to all the above hosts via a Web Proxy. However, A/V performance will be dependent on the Web Proxy’s capacity. Some factors that might affect performance through a proxy are:

  • Load on the Web Proxy
  • Prioritization of persistent HTTP(S) connections through the proxy.

For optimal performance:

  • The Web Proxy should allow persistent HTTP(S) connections.
  • The Web Proxy should be configured to allow traffic to the VSee TURN Servers to proceed directly.

Detailed Rules (International Customers)

For international customers, please apply all rules in the US Customers section as well as the following:

Vsee Clinic App For Laptop

PurposeProtocol: PortDetail Servers
International RelaysUDP: 6000, 1853
HTTP:80
HTTPS: 443
  • cl-relay.vsee.com
    • sg01-rel.vsee.com
    • euw01-rel.vsee.com
International TURN serversUDP: 3478
TCP: 3478
TLS: 443
UDP: 49152 – 65535
(TURN allocated)
  • cl-coturn.vsee.com
    • cl-coturn-me01.vsee.com
    • cl-coturn-sg01.vsee.com
    • cl-coturn-sg02.vsee.com
    • cl-coturn-euw01.vsee.com
Vsee app

Testing VSee Connectivity

  • You can use the following page to test for basic VSee connectivity: VSee Network Test Page
  • If any of the test above result in failure, you need to resolve it first.
  • All tests pass might not mean you will have a successful call. It is important to ensure that the firewall rules are to follow.

Vsee App For Patients

Update on 16 Feb 2021:

  • Added 5 more video bridges jvb04-nvir.vsee.com, jvb01-ncal.vsee.com, jvb02-ncal.vsee.com, jvb03-ncal.vsee.com, jvb04-ncal.vsee.com
  • Removed port 4443, 10001-20000 range for video bridge
  • Removed US Relays usw03-rel.vsee.com, use03-rel.vsee.com, use04-rel.vsee.com, use05-rel.vsee.com
  • Removed International Relays euw02-rel.vsee.com
  • Removed International TURN server cl-coturn-sn01.vsee.com

Vsee Clinic Waiting Room

Update on 13 July 2020:

  • Updated network connectivity test URL
  • Increase priority for Peer-to-peer UDP
  • Added 6001, 6256 port for STUN
  • Added note for new TURN, Video bridge will be added in with 1 month notice
  • Added region.vsee.com

Update on 8 Jun 2020:

  • Added cl-coturn-ohio01.vsee.com, cl-coturn-ohio02.vsee.com, cl-coturn-oregon01.vsee.com, cl-coturn-oregon02.vsee.com into TURN server list

Update on 1 Jun 2020:

  • Added UDP: 49152 – 65535 (TURN allocated) to TURN protocol / port info